Find answers to the most common questions about our products, warranty and orders.
The Prism Security Stingray Lock comes with a 24-month manufacturer’s warranty, valid when purchased from any authorised retailer. Please keep your proof of purchase in case you need to make a warranty claim.
To make a warranty claim, please visit the dedicated Warranty page in the header of our website. You’ll find full details about your warranty, what’s covered and how to submit a claim.
Yes. All of our security products are Sold Secure approved, with their certification details available to view directly on the official SoldSecure.com website.
Your Stingray Lock comes with a full instruction booklet, giving you clear step-by-step guidance on how to set up and use the lock correctly.
No tools are required to install or set up your Stingray Lock. You’ll just need a smartphone to download the Prism Security app, available directly from the Apple App Store and Google Play Store.
No keys are required. The Stingray Lock is completely keyless and is operated securely through the Prism Security app on your smartphone.
We offer a simple contactless returns process. Visit the Returns page in the footer of our website, where you’ll find full instructions and access to our returns form to arrange your return.
Orders placed before 11:59am are dispatched the same working day. For UK mainland addresses, delivery usually takes 24–48 hours. For other UK addresses, please allow up to 3 working days for delivery.
You can find your nearest stockist using the Store Locator on our homepage. Simply enter your location to view nearby retailers where you can see and purchase the Stingray Lock in person.