24-MONTH
Your Prism Security product is covered by a 36-MONTH manufacturer warranty from the date of purchase.
The warranty is valid on purchases from all retailers — simply keep your order number or proof of purchase for reference.
YOUR ORDER NUMBER IS YOUR WARRANTY REFERENCE
No registration is required. Whether you purchased directly or through another retailer, your order number or proof of purchase helps us confirm your warranty cover and purchase date.
24 MONTH COVER
Full manufacturer warranty protection for 24 MONTHS.
ALL RETAILERS
Valid on purchases from all authorised retailers.
ZERO REGISTRATION
No forms or sign-ups — just keep your order details.
HOW TO USE YOUR WARRANTY
KEEP YOUR ORDER NUMBER
Save your retailer order number, receipt or proof of purchase so we can verify your cover.
CONTACT SUPPORT
Get in touch with Prism support and share your order details, product details and a short description of the issue.
WE'LL REVIEW YOUR CLAIM
Our team will assess the fault and confirm the next step under the manufacturer warranty.
WHAT THE WARRANTY COVERS
Our 36-MONTH manufacturer warranty is designed to protect you against faults that occur during normal, intended use.
COVERED
NOT NORMALLY COVERED
This manufacturer warranty is additional protection and does not affect your statutory consumer rights.
WARRANTY FAQs
No. Your 24-MONTH manufacturer warranty is valid from the purchase date. Just keep your order number or proof of purchase.
Yes. The warranty applies to Prism Security products purchased from all retailers.
Your order number or proof of purchase, product details and a description of the issue.
NEED HELP WITH A WARRANTY CLAIM?
Have your order number or proof of purchase ready and our support team will guide you through the process.